Privacy Policy

Rent & Go RMS | RV Renters Protection Group, Inc.

Last Updated: October 8, 2026

1. Introduction

RV Renters Protection Group, Inc. ("RPgroup," "we," "us," or "our") provides integrated software, technology solutions, and related services for the recreational vehicle industry.

Rent & Go RMS is RPgroup's rental management software designed to help RV dealerships and rental operators manage rental inventory, reservations, bookings, payments, and related business operations.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you:

• Visit our website at www.rentandgorms.com.
• Request information, schedule a demonstration, or submit a contact form.
• Communicate with RPgroup representatives by telephone, email, or SMS.
• Register for or use the Rent & Go RMS Platform.
• Interact with our software, services, or authorized integrations.

Separate RPgroup Products

RPgroup also offers RV Worry Free, the RV Trip Safety App, and related protection services. These are separate products with their own functionality and applicable privacy practices.

This Privacy Policy applies specifically to Rent & Go RMS and its associated website and services.

For privacy questions, contact [email protected].

2. Information We Collect

We collect information necessary to operate our website, respond to inquiries, demonstrate our software, and provide rental management services.

A. Contact and Demo Request Information

When you complete a contact form, request information, or schedule a demonstration, we may collect:

• Name
• Dealership or business name
• Job title or position
• Email address
• Telephone or mobile number
• Business location
• Information about your dealership's rental operations
• Questions, comments, or other information voluntarily submitted

This information allows our team, including Eo Sparks, to respond to inquiries, discuss dealership needs, schedule demonstrations, and provide information about Rent & Go RMS.

B. Dealership and Platform Information

When a dealership registers for or uses Rent & Go RMS, we may collect:

• Business and dealership contact information
• Authorized employee and user information
• Account credentials and authentication information
• Rental inventory and vehicle details
• Reservation and booking information
• Rental transaction records
• Customer information entered by the dealership
• Subscription and billing information
• Information exchanged through authorized integrations

C. Payment Information

Rent & Go RMS uses Stripe for payment processing associated with the Platform.

Payment information is processed through Stripe in accordance with its applicable terms and privacy practices.

RPgroup does not independently store complete payment card information processed through Stripe.

Stripe's Privacy Policy is available at https://stripe.com/privacy.

Other RPgroup products may use separate payment processors, including NMI for certain ancillary products. Those separate services are not governed by this Rent & Go RMS Privacy Policy unless expressly integrated into the Platform.

D. Website and Technical Information

When you visit our website or use the Platform, we may automatically collect:

• IP address
• Browser and device information
• Operating system
• Pages visited
• Website interactions
• Date and time of access
• Referral sources
• Cookies and similar technologies
• Platform usage and diagnostic information

This information helps us maintain security, improve performance, and understand website and software usage.

3. How We Use Your Information

We may use collected information to:

• Respond to website inquiries and contact requests.
• Schedule and conduct software demonstrations.
• Contact dealership representatives regarding Rent & Go RMS.
• Provide product information, pricing, and follow-up communications.
• Create and manage dealership accounts.
• Operate rental management software and related features.
• Process authorized transactions.
• Support integrations with dealership systems.
• Provide technical assistance and customer support.
• Improve website and Platform performance.
• Communicate relevant software updates and service information.
• Maintain security and prevent unauthorized activity.
• Comply with applicable legal obligations.

We use information only for legitimate business purposes and as otherwise permitted by applicable law.

4. Dealer Demo Requests and Sales Communications

Rent & Go RMS offers dealerships and rental operators the opportunity to request product information and software demonstrations through our website.

When you voluntarily submit a request, you authorize RPgroup to use the contact information provided to respond to your inquiry.

Eo Sparks or another authorized RPgroup representative may contact you to:

• Discuss your dealership's rental management needs.
• Schedule or confirm a software demonstration.
• Answer questions about Rent & Go RMS.
• Provide information about software functionality and pricing.
• Follow up regarding your interest in implementing the Platform.

Communications may occur by telephone, email, or SMS, depending on the contact information and communication permissions you provide.

Submitting a demo request does not require purchasing or subscribing to Rent & Go RMS.

5. SMS and Text Message Communications

RPgroup may communicate with dealership representatives by SMS when they voluntarily provide a mobile telephone number and the applicable consent to receive text messages.

SMS communications may include:

• Responses to contact or demo requests
• Demonstration scheduling and confirmations
• Follow-up information requested by the dealership
• Answers to product or service inquiries
• Rent & Go RMS product information or promotional communications, where separately authorized

SMS Consent

Where required, users must affirmatively consent to receive SMS communications by selecting an unchecked consent box on the website or through another legally valid opt-in method.

Providing a telephone number alone does not constitute consent to receive automated marketing text messages.

Consent to receive marketing SMS messages is not a condition of purchasing or using Rent & Go RMS.

Opt-Out

You may opt out of SMS communications at any time by replying STOP to a message.

For assistance, reply HELP or contact [email protected].

Message frequency varies based on your inquiry and communications with RPgroup. Message and data rates may apply.

Wireless carriers are not responsible for delayed or undelivered messages.

SMS Data Privacy

RPgroup does not sell, rent, or share SMS opt-in information or consent with third parties or affiliates for their independent marketing purposes.

Information may be shared with service providers solely as necessary to deliver and support authorized communications.

Rent & Go RMS does not currently provide automated renter booking confirmations or renter-facing SMS messaging as part of its rental management functionality.

6. Dealership and Rental Customer Data

Rent & Go RMS is a business-to-business software platform.

Dealerships and rental operators control their rental operations and determine the customer information entered into the Platform.

RPgroup processes dealership-provided information to provide software functionality, technical support, authorized integrations, and related services.

Dealerships remain responsible for:

• Their customer relationships
• Rental agreements
• Reservation approvals and confirmations
• Rental pricing and business policies
• Applicable customer privacy disclosures
• Obtaining required permissions for information entered into the Platform

RPgroup does not independently use dealership rental customer information for unrelated marketing purposes without appropriate authorization or another lawful basis.

7. Third-Party Integrations

Rent & Go RMS may connect with authorized dealership systems, including:

• Dealer Management Systems (DMS)
• Rental inventory and listing systems
• Booking and reservation calendars
• Stripe payment processing
• Other authorized technology integrations

Information may be exchanged with connected systems to provide functionality requested or authorized by the dealership.

Third-party providers maintain their own privacy policies and may independently determine how information is handled within their services.

8. Sharing of Information

We may share information with trusted service providers when necessary to operate our business and provide the Platform.

These may include:

• Payment processing providers
• Website hosting and software infrastructure providers
• Authorized dealership integration partners
• Email and SMS communications providers
• Technical support providers
• Security and fraud prevention services
• Professional advisers
• Government or regulatory authorities when legally required

We may also disclose information in connection with a merger, acquisition, restructuring, or sale of business assets, subject to applicable law.

We do not sell dealership rental customer lists to third parties for their independent marketing purposes.

9. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Maintain website functionality
• Remember user preferences
• Analyze visitor traffic
• Improve website performance
• Evaluate marketing effectiveness
• Maintain website security

Some analytics or advertising technologies may involve third-party providers.

Where applicable law requires consent or opt-out choices for particular tracking activities, we will provide the required controls.

Users may also manage cookies through their browser settings.

10. Location Information

Rent & Go RMS does not currently collect or track real-time GPS location information from renters or rental vehicles.

GPS-based safety functionality associated with the separate RV Worry Free Trip Safety App is outside the scope of this Privacy Policy.

General location information derived from IP addresses may be processed for website analytics, security, and operational purposes.

11. Data Security

RPgroup maintains reasonable administrative, technical, and organizational safeguards designed to protect information processed through Rent & Go RMS.

These measures are intended to reduce risks of unauthorized access, disclosure, alteration, or loss.

Although we take reasonable precautions, no electronic transmission or storage system can be guaranteed completely secure.

Authorized users are responsible for protecting their account credentials and reporting suspected unauthorized access.

12. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or as required or permitted by applicable law.

Retention may be necessary to:

• Maintain dealership accounts
• Support rental transactions
• Respond to inquiries and demonstration requests
• Maintain relevant business communications
• Fulfill contractual obligations
• Comply with accounting and legal requirements
• Resolve disputes and address security issues

When information is no longer needed, it will be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

13. Privacy Rights and Choices

Depending on applicable state or national privacy laws, you may have the right to:

• Request access to personal information.
• Request correction of inaccurate information.
• Request deletion of eligible personal information.
• Obtain a copy of certain information.
• Withdraw consent where processing relies on consent.
• Opt out of certain marketing or data processing activities.
• Appeal certain privacy request decisions where required by law.

You may unsubscribe from promotional emails using the unsubscribe link provided in those messages.

You may opt out of SMS messages by replying STOP.

To submit a privacy request, contact [email protected].

We may verify your identity before processing a request.

If your request concerns information provided by a dealership through Rent & Go RMS, we may coordinate with the dealership responsible for that information.

We will respond in accordance with applicable law.

14. Children's Privacy

Rent & Go RMS is intended for business use by authorized dealership personnel and rental operators.

The website and Platform are not directed toward children under 18.

We do not knowingly solicit personal information directly from children through our website or Platform.

If we discover that personal information has been collected from a minor in violation of applicable law, we will take appropriate corrective action.

15. Third-Party Websites

Our website may contain links to independent third-party websites or services.

These third parties may maintain separate privacy policies and information handling practices.

RPgroup is not responsible for the independent privacy practices of third-party websites.

We encourage users to review applicable third-party privacy notices.

16. Updates to This Privacy Policy

RPgroup may update this Privacy Policy periodically to reflect changes in our software, website functionality, business practices, or legal requirements.

Updated versions will be posted at www.rentandgorms.com with a revised date.

Where required by law, we will provide additional notice of material changes.

17. Contact Information

For questions regarding this Privacy Policy or to exercise applicable privacy rights, contact:

Email: [email protected]
Phone: 844-834-4774
Website: www.rentandgorms.com